Toronto ON (September 16, 2024)– Telehouse Canada, a leading colocation data centre service provider, sponsored and participated in 12th annual TELUS Swing for a Cure golf tournament helping to raise funds for the Canadian Cancer Society in support of cancer research.
Telehouse has long been supporting initiatives that drive meaningful change and make a positive impact. Our engagement in these endeavors is a testament to our ongoing commitment to building a better, more prosperous future.
The tournament brings together leaders in the telecommunications and technology industries for a day of competition, friendship, and fundraising. Proceeds from the event go towards the Canadian Cancer Society (CCS) supporting life-saving research, early detection, and patient support programs in the fight against breast cancer. Since 2010, the TELUS Swing for a Cure tournament has donated over $275,000 to this cause.
Canadian Cancer Society (CCS) is committed to uniting and inspiring Canadians to take control of cancer. The organization focuses on funding cancer research, providing the highest quality cancer information for all Canadians, promoting cancer prevention, and providing targeted support to help people with cancer, their families, and caregivers to cope.
“At Telehouse, we are dedicated to creating a meaningful impact in our communities and driving a positive change. Sponsoring this event reflects our support for those affected by cancer and our hope for a future where we can celebrate more victories together. This commitment is in line with our ESG strategy, which underscores our dedication to community engagement and social inclusion.”- said Satoshi Adachi, President and CEO of Telehouse Canada Inc.
Three-and-a-half decades of expansion to global provider of advanced, carrier-neutral connected data centre services
London, UK – 23rd September, 2024 – Global colocation provider, Telehouse, a brand of KDDI, a Japanese telecommunications leader, today celebrates 35 years of providing cutting-edge, customer-focused data centre services in an era of unprecedented digital transformation.
From the opening of the first Telehouse data centre in New York, USA, in 1989, quickly followed by the launch of Telehouse North in London Docklands, Telehouse has continuously evolved to serve the data and connectivity needs of the world’s most dynamic businesses.
Telehouse now has a network of more than 45 connectivity data centres in over 10 countries including its new Telehouse Canada data centres, which officially launched in June this year. This reflects Telehouse’s ongoing global expansion, with new data centres across key regions including Thailand and Canada, further solidifying the company’s presence in Asia and North America.
“Telehouse has been at the forefront of data centre evolution over the last 35 years,” said Kenkichi Honda, Telehouse. “From providing data storage needs for our customers when the internet was only just beginning, we have become a global business providing unique, sustainable, purpose-built data centres that are some of the most highly-connected in the world.
“At a time of amazing digital transformation, our commitment to putting the customer first remains unchanged. Every connection matters. This customer-first approach will continue as we innovate to meet the connectivity, infrastructure and sustainability requirements of businesses in the age of AI and machine learning.”
The Telehouse ecosystem comprises more than 1,000 connectivity partners including leading global internet exchanges and tier-1 carriers, major mobile, content delivery and cloud providers.
Telehouse data centres are home to some of the leading internet exchanges in the world. In North America, Telehouse data centres are home of NYIIX Peering Exchange and exchange switching point of Toronto Internet Exchange (TorIX). In Europe, the Telehouse London Docklands data centre campus is home to the London Internet Exchange (LINX) and the France Internet Exchange (France-IX) is located in the Telehouse Paris data centres. Finally the Hong Kong Internet Exchange (HKIX), Asia’s largest internet exchanges is located in the Telehouse Hong Kong data centre and Japan Internet Exchange (JPIX), the first commercial Internet Exchange to be launched in Japan, is located in Telehouse Otemachi (Tokyo) and Osaka data centre.
All members of the Telehouse ecosystem collaborate to provide services to more than 3,000 enterprise customers in many sectors including major financial services organizations.
Telehouse expanded its data centre network across the Americas, Asia and Europe throughout the 1990s and 2000s with the development of the internet, SaaS and mass adoption of cloud services.
It is now supporting the next wave of transformation – AI and machine learning including the rapidly-developing applications in autonomous vehicles, smart manufacturing and smart cities. From the United States, Germany, France and the UK to Japan, Thailand, Singapore and the Greater China region, the Telehouse family of data centres is strategically placed around the world to offer businesses secure and flexible colocation and connectivity options and unsurpassed 99.9% uptime.
Telehouse provides businesses with access and direct connections to major cloud service providers. This bypasses the public internet, providing more secure, reliable and faster connections to cloud resources. This capability has major advantages for businesses with significant cloud computing needs, reducing the risk of downtime and improving the performance of cloud-based applications and data storage solutions.
Telehouse timeline:
• 1989 – Our first data centre Telehouse Teleport opens in New York • 1990 – Telehouse North, Europe’s first purpose-built colocation data centre opens in London • 1991 – Osaka Chuo data centre opens in Japan • 1993 – Otemachi data centre opens in Japan • 1994 – Telehouse North becomes the home of the London Internet Exchange • 1996 – Telehouse Jeûneurs opens. Telehouse America establishes the New York International Internet Exchange • 1998 – Telehouse Los Angeles opens • 1999 – Telehouse East in London and Telehouse Voltaire in Paris open • 2008 – Telehouse Singapore and Telehouse Beijing BEZ open • 2009 – Telehouse Magny-Les-Hameaux opens in Paris • 2010 – Telehouse West in London, Telehouse Hanoi and Telehouse Shanghai Zhangjiang open • 2011 – Telehouse Chelsea in New York, Telehouse Hong Kong and Telehouse Istanbul open • 2012 – Telehouse Shanghai Jinqiao and Telehouse Beijing BDA open • 2013 – Telehouse opens its second site for Telehouse Shanghai and Telehouse Beijing • 2015 – Telehouse Osaka 2 opens in Japan • 2016 – Telehouse North Two in London and Telehouse Tama3 open in Tokyo • 2020 – Telehouse Tama5 opens in Tokyo • 2022 – Telehouse South opens in London • 2023 – Telehouse opens its first data centre in Thailand • 2024 – Telehouse opens 3 data centres in Canada
About KDDI Corporation
Created in 1953 at the initiative of the Japanese government to develop the international network from Japan, KDDI Group operates at various levels in the field of telecommunications and is now present in 40 countries. KDDI is the result of the merger of three telephone companies – DDI (long distance calls), KDD (international calls) and IDO (cell phone operator). KDDI deployed major international infrastructures, including its Global Network, a digitized proprietary network including optic-fiber and linking Europe, North America, Asia and Australia. With a customer portfolio of over 50 million subscribers, KDDI offers cell phone services, network services and ISP solutions to its global customers. For more information visit: https://www.kddi.com/english/
About Telehouse
Telehouse is a leading global data center service provider, bringing together more than 3,000 business partners including carriers, mobile and content providers, enterprises, and financial services companies. Established in 1989, Telehouse provides reliable, secure, and flexible colocation, enabling organizations to accelerate speed to market and create business opportunities through fast, efficient and secure interconnections. For more information visit: https://www.telehouse.net/
The digital landscape is continually evolving, and with it, the expectations of businesses and consumers. As the backbone of the digital world, data centres must prioritize not only technological advancements but also demonstrate a dedication to customer satisfaction.
Data centres play a critical role in supporting the infrastructure that powers businesses and everyday digital interactions. Their success hinges on more than just their technological capabilities; it requires a deep commitment to understanding and addressing the unique needs of each customer.
A customer-centric approach is crucial for several reasons. It ensures that the services provided are tailored to the specific requirements of different industries. This customization is essential because each sector, from finance to healthcare to e-commerce, has distinct challenges and needs. A one-size-fits-all solution is no longer viable in an era where specialized, industry-specific solutions drive business success.
Coupled with this, a customer-centric focus brings numerous specific benefits to customers. Firstly, data centre service providers focused on proactively solving customer problems can anticipate and address potential issues before they escalate, reducing downtime for their customers.
Secondly, enhanced communication keeps customers informed, aiding better decision-making. This approach also increases efficiency by streamlining specific workflows and processes. Customers benefit from greater flexibility and solutions that adapt to changing needs, allowing them to rapidly respond to new challenges.
Equally, by delivering a more personalized approach, data centre service providers can ensure that each customer receives the support they need, fostering a stronger relationship and trust. By understanding and addressing specific goals and challenges, service providers can help customers achieve their business objectives more efficiently.
In addition, a customer-centric strategy is a significant differentiator in a competitive market. Data centre providers that prioritize customer needs are more likely to innovate and adapt to changing market demands. Finally, it is clear that in times of crisis or rapid change, such as during the Covid-19 pandemic, data centre providers that have cultivated close relationships with their customers are better positioned to offer flexible and responsive support.
Telehouse’s global expertise and diverse customer base
With nearly 35 years of experience, Telehouse serves a vast array of customers from different industries worldwide. Our operations extend across more than 10 countries in North America, Europe and APAC, reflecting our deep understanding of global market dynamics.
Our clients represent over 3,000 companies, ranging from start-ups to multinational corporations across multiple regions and industries. We support clients from North America, Europe, Asia, and beyond, ensuring that our services meet the diverse needs of a global market. This international presence allows us to provide localised support while maintaining the high standards expected by our customers worldwide.
Telehouse’s extensive reach allows it to cater to various industries, including finance, healthcare, e-commerce, and entertainment. This broad spectrum of industry experience enables us to understand and address the unique challenges faced by each sector, offering tailored solutions that help our customers overcome obstacles and achieve their goals.
Our success has been built on our ability to understand and anticipate the needs of our clients. We provide strategic advice and innovative solutions that address their challenges, helping them navigate complex market landscapes and drive business growth.
Elaborating on our long-term vision and the foundational beliefs that guide our expansion,
“Telehouse’s customer-centric approach is key to our continued leadership as a global brand. We aim not just to meet expectations but to exceed them, fostering long-term relationships built on trust and mutual success.”
Mark Pestridge, Executive Vice President & General Manager, Telehouse Europe, explains.
Building a customer-centric team and services
Telehouse’s customer-centric approach begins with focused hiring practices, finding employees that share our commitment to excellent customer service. Our people are the best proponents of this approach, and it makes sense to instil a sense of service excellence from the very beginning of their work with our brand. Our organizational structure and comprehensive training programs are designed to deepen our expertise to support and foster close connections with our customers.
“Upskilling our people is essential to ensuring that they have the knowledge and expertise to help our customers achieve their goals,” explains Judy Gosnell, Vice President, Human Resources at Telehouse Europe.
“Our teams are structured to provide dedicated attention, ensuring that each customer receives personalized service that aligns with their unique requirements. We have tailored our induction program for every new employee to emphasize customer-first values and effective communication skills. Our customer service training creates a culture of service excellence, guiding our people through every interaction with our customers. This ensures that our teams are aligned with our commitment to putting the customer at the centre of everything we do, and help build a sustainable customer-centric organization for the long term”
Judy Gosnell, Vice President, Human Resources, Telehouse Europe, explains.
“Our customers span multiple regions and industries. Our customer experience team is the key point of contact for our customers. We help them manage the entire service lifecycle meticulously moving from negotiating the initial sales contract to project execution to ongoing maintenance and support. Meeting the diverse needs of customers across North America, Europe, and Asia while ensuring consistent and high-quality service standards is our goal. Our customer’s success is our success.”
Selma Kamel, Head of Design, Engineering & Customer Experience, Telehouse Paris, adds.
Global strategy and innovation
Reflecting on the global strategy that underpins our customer support,
“Telehouse’s broad spectrum of experience enables us to understand and address our customers’ unique challenges. We’re able to manage their requirements globally and provide strategic advice and innovative solutions to help them navigate complex market landscapes.”
Milad Abdelmessih, Vice President of Business Development, Telehouse America, emphasizes.
Coupled with this, Telehouse continually researches and invests in the latest technology and solutions to help us address customers’ needs and support our culture of customer centricity. Recently we adopted a system known as the “Customer Thermometer” for our service desk, which enables us to capture customer feedback and satisfaction in real time. This feedback offers valuable insights into the standard of service we deliver. We then use this information to make necessary improvements, while also ensuring that our offerings align with customer expectations.
Telehouse believes that a customer-first approach is not just a strategy but the foundation of our business. This philosophy allows us to stay attuned to our customers’ real thoughts and needs, enabling us to continuously develop and improve our services to meet future demands. As technology evolves, our commitment to understanding and prioritizing our customers ensures that we remain at the forefront of the industry.
Connecting with Telehouse
Telehouse’s global footprint and commitment to customer-centric service make us a preferred partner for companies worldwide. Our extensive network of over 45 data centres worldwide ensures that we can provide consistent, high-quality service to our customers, no matter where they are located.
To learn more about how Telehouse can support your business with a customer-first approach, visit our website and connect with us on social media. Discover how we can help you achieve your goals with tailored solutions and dedicated support throughout your entire service life cycle.
At Telehouse, every connection truly matters. Our unwavering commitment to putting customers first drives us to deliver exceptional service and innovative solutions, helping businesses thrive in an ever-changing digital landscape. Join us on this journey and experience the Telehouse difference. Find out more about our services here www.telehouse.ca
