Remote Hands and Eyes

Expert on-site support, available 24/7/365 to ensure your business continuity and success.

At Telehouse, we understand that maintaining your IT infrastructure can be challenging, especially when you can’t be on-site. That’s why we offer comprehensive Remote Hands and Eyes Services, delivering the technical expertise you need right on the data center floor. Our dedicated team ensures your critical systems run smoothly, so you can focus on what matters most to your business.

Comprehensive On-Site Support

Our expert technicians are available to handle a wide range of tasks, including:

Visual Verification

Investigation and troubleshooting for circuits, loops, and fibre.

Equipment Audits

Performing audits of equipment, including rack-mounted devices, spare switch ports, and server slot availability.

Cabling Services

Moving, securing, decommissioning cables, and building out ladder racks.

Diagnostics & Testing

Signal testing for cross-connect circuits and diagnostic support.

System Interaction

Rebooting, toggling switches, and typing commands on pre-installed consoles.

Custom On-site Support

Additional services tailored to your needs upon request.

Expertise You Can Trust

Whether it’s routine maintenance or urgent troubleshooting, our skilled technicians act as an extension of your team, ensuring your systems stay optimized and operational.

Dedicated On-site Support

On-site experts who monitor infrastructure and services daily, ensuring smooth operations.

Rapid Response

Around-the-clock support for quick identification and resolution of issues.

Proactive Case Management

Quick answers to service questions and troubleshooting, keeping your networks and processes at their peak performance.

200+

Over 200 connectivity partners at Telehouse Canada’s data centre campus.

99.999%

Telehouse offers 99.999% uptime, ensuring continuous operation.

7 MMRs

Access to a diverse ecosystem through on-campus interconnected meet-me rooms.