Security and compliance are the foundation of trust in today’s digital economy. For businesses that store large volumes of information, protecting data is both a regulatory and reputational necessity. For a colocation facility, one of the key responsibilities is to provide secure and resilient digital infrastructure that supports the critical mission systems of businesses. Research by PwC notes that 36 per cent of businesses experienced a data breach in 2024 compared to only 27 per cent in 2023. The financial impact can be significant. According to a recent survey by Splunk, one hour of downtime caused by a data breach can cost organizations roughly $540,000. With breaches on the rise, meeting global compliance standards has become essential to reducing risk, securing operations, and maintaining customer confidence.
Meeting these expectations starts with adhering to internationally recognized data centre certifications and compliance standards such as the GDPR, PIPEDA, SOC 2 Type II, PCI DSS, ISO/IEC 27001:2022, and CCPA. Together, these ensure that colocation facilities and operations are governed by rigorous safeguards, delivering consistent and reliable protection for client mission-critical systems.
SOC 2 Type II
System and Organizations Control (SOC) reports were developed by the American Institute of Certified Public Accountants (AICPA) to evaluate service providers’ data management practices. The first report, SOC 1, focuses on internal controls over financial reporting, while SOC 2 assesses controls related to security, availability, processing integrity, confidentiality, and privacy. Organizations that store, process, or transmit customer data such as cloud storage services and data hosting providers like Telehouse Canada are expected to maintain SOC 2 compliance.
Telehouse Canada complies with SOC 2 Type II. We undergo annual independent audits to validate our commitment to the Trust Service Principles (TSP) of Security, Availability, Processing Integrity, and Confidentiality. For businesses operating in cloud or SaaS environments, SOC 2 Type II provides assurance that our infrastructure meets rigorous industry standards, helping you deliver reliable services with confidence.
ISO/IEC 27001:2022
ISO/IEC 270001:2022 is the global standard for information security management. It provides a systematic approach for managing sensitive information using a combination of people, processes, and technology. The standard is built on three principles: confidentiality, information integrity, and availability of data. ISO/IEC 270001:2022 compliance indicates that an organization has established a risk management process that identifies, assesses, and mitigates threats to data security. Telehouse Canada’s infrastructure is engineered to meet the highest international standards for security and reliability. ISO/IEC 27001:2022 ensures our systems follow globally recognized security protocols-giving businesses confidence that their environment is secure, continuously monitored, and professionally managed.
Payment Card Industry Data Security Standard (PCI DSS)
Developed by the Payment Card Industry Security Standards Council, the Payment Card Industry Data Security Standard (PCI DSS) is a requirement to protect payment card data. PCI DSS compliance minimizes the risk of fraud by ensuring that cardholder information is securely stored, transmitted, and processed. Although it is not a legal requirement, many financial institutions and payment processors require their partners and service providers to comply as part of their contractual obligations. The framework includes six guiding principles: building and maintaining a secure network, protecting cardholder data, maintaining a vulnerability management program, implementing strong access control measures, regularly monitoring and testing networks, and maintaining an information security policy. Any entity involved in payment card processing, including merchants, processers, issuers, and service providers should adhere to PCI DSS guidelines to maintain the trust of customers and financial partners.
Telehouse Canada’s data centres adhere to PCI DSS standards, ensuring robust physical security. Our facilities undergo independent audits and are engineered to meet stringent industry requirements—helping organizations safeguard trust, achieve regulatory compliance, and operate with confidence.
Personal Information Protection and Electronic Documents Act (PIPEDA)
The Personal Information Protection and Electronic Documents Act (PIPEDA) is Canada’s federal privacy law. It governs how organizations collect, use, and disclose personal information for commercial activities. PIPEDA applies to all private sector organizations operating in Canada unless a province has its own similar legislation, such as in Alberta, British Columbia, or Québec. In those provinces, the local legislation governs most in-province activities, while PIPEDA continues to apply to interprovincial or international data transfers. Under PIPEDA, every organization must adhere to each of the 10 principles to protect information: accountability, identifying purposes, consent, limiting collection, limiting use, disclosure and retention, accuracy, safeguards, openness, individual access, and challenging compliance.
By adhering to PIPEDA, companies demonstrate their commitment to protecting customer information and maintaining ethical data practices aligned with Canadian privacy expectations. At Telehouse Canada, our operations meet the requirements of PIPEDA, safeguarding data and aligning with Canadian privacy standards and Canadian data centre standards
General Data Protection Regulation (GDPR)
The General Data Protection Regulation (GDPR) is the European Union’s (UN) comprehensive data privacy law, introduced in 2018 to protect individuals’ personal information and standardize data practices across industries. This privacy law establishes obligations for both data controllers and processors, ensuring that data is collected, processed, and stored lawfully, transparently, and securely. The GDPR applies to organizations outside the EU if an organization offers goods or services to EU residents or if they monitor their online behaviour. Non-compliance can result in significant penalties, meaning data centres serving international clients must meet these standards. Additionally, organizations engaged in large-scale processing must also appoint data protection officers to conduct regular monitoring of data subjects on a large scale.
Telehouse Canada delivers secure, resilient, and GDPR-compliant data centre infrastructure designed to protect customer’s most sensitive information. Our facilities uphold the highest standards of data privacy and security, giving organizations confidence that their infrastructure supports strict regulatory obligations.
California Consumer Privacy Act (CCPA)
The California Consumer Privacy Act (CCPA) is one of the most comprehensive privacy laws in the United States. It grants California residents specific rights regarding how their personal data is collected, shared, and sold. However, businesses do not need to have a physical presence in California to fall under the CCPA. The law applies to organizations that collect data from California consumers or meet certain thresholds related to revenue or data volume. Under the act, consumers have the right to know what personal information is being collected, request its deletion, and opt out of data sharing or sale. While Telehouse/KDDI has a data centre location in Los Angeles, regardless of the location, for businesses engaging with U.S. customers, Telehouse Canada’s infrastructure also supports CCPA compliance giving individuals control over their personal data and helping to meet privacy expectations confidently.
Data centre compliance serves as the backbone of digital trust, protecting sensitive information while ensuring transparency and accountability. At Telehouse Canada, we uphold globally recognized certifications and compliance requirements, including SOC 2 Type II, PCI DSS, and ISO/IEC 27001:2022, while also aligning with GDPR, PIPEDA and CCPA. Each certification and compliance reinforces the integrity of our operations and gives customers confidence that their data is supported by compliant data centre infrastructure.
To learn more about how our certified facilities safeguard sensitive information and ensure data centre compliance across our facilities, visit our website.