Remote Hands

Whatever your technical needs, Telehouse Canada has on-site specialized expertise ready and able to facilitate your requirements. Our staff responds quickly to resolve customer service, technical or other issues in a timely manner. Regarding service arrangements, the choice is yours: you can participate in a pay as you go plan or conversely, contract with Telehouse Canada on a monthly basis for a customer specific plan.

Technical Support can be provided to you in a variety of measures, including:

• Adding memory
• Basic observation and reporting on local environment
• Cable organization, cross connect inventory and labeling
• Circuit testing
• Circuit turn-up
• Equipment inventory and labeling
• Fault finding activities
• Installation of previously received equipment in existing rack space
• Modifying basic cable layout
• Observing, describing or reporting on indicator lights or display information on machines or consoles
• Power cycling (turning on and off) equipment
• Providing "remote hands" for other service-affecting issues as required
• Pushing a button or switching a toggle
• Removing, replacing and re-seating components
• Replacing hardware components with spares or upgrades
• Routine diagnostics to systems at scheduled times or as required
• Running single, built in diagnostics
• Securing cabling to connections
• Setting a dip switch
• Setting and resetting switches
• Support of planned routine maintenance
• Tape swap (pre-labeled, 1 change per ticket)
• Typing commands on a keyboard console
• Upgrading drive capacity by installation of new or additional disk drives